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Terms & Conditions

The Terms, Conditions and Privacy Policy (“Terms”) governs the purchase of the Vendor’s Products hosted on the Tugela Hardware platform (“Tugela Hardware Website”). By checking the “I accept the Terms, Conditions & Privacy Policy” option and by utilising the Tugela Hardware Website, the User agrees to be bound by the Terms as set out in this legal notice.


In this Agreement unless otherwise required or indicated by the context:

  • “Tugela Hardware” shall mean Tugela Hardware (Proprietary) Limited, located 134 Hans Strydom, Vanderbijlpark C. C., Vanderbijlpark, 1900, who is an Hardware services in the Republic of South Africa and who is the owner of all copyright subsisting in any and all works/material contained on the Tugela Hardware Website;
  • “Tugela Hardware Website” shall mean the Tugela Hardware Website hosted on the Tugela Hardware platform where a User can buy Hardware products supplied by the Vendors that is located at the domain name www.Tugela;
  • “Personal Information” means any information that may be used to identify a specific person;
  • “System Data” shall mean usage, transactional and device-related data that is collected automatically by Tugela Hardware;
  • “User” shall mean any person who accesses or uses the Tugela Hardware Website;
  • “User Data” shall mean any data or content entered or captured by a User by means of the Tugela Hardware Website, including data needed by the Tugela Hardware Website to allow the User log on/register to Tugela Hardware Website online;

Tugela Hardware Website


This Agreement regulates the use of the Tugela Hardware Website, which is developed and owned by Tugela Hardware.


Registration as a User

To purchase products or to create a product wish list, all new Users will need to register on the Tugela Hardware Website. When creating an account, you (the User) must ensure you provide Tugela Hardware with information that is accurate, complete, and current at all times. Failure to do so will constitute a breach of these Terms, which may result in immediate termination of your account.

You (the User) are responsible for safeguarding the password that you have selected to access the Tugela Hardware Website. You (the User) are responsible and for any and all activities or actions performed under your profile, whether your password is stored with Tugela Hardware or a third-party service. You (the User) agree not to disclose your password to any third party. You (the User) must notify Tugela Hardware of any breach of security or unauthorised use of your account immediately upon becoming aware of such a breach or unauthorised use of account.

After the User ‘s password to their account has been entered, Tugela Hardware will assume that any transaction made using the Tugela Hardware Website is authorised by the User. If an unauthorised third party uses the User’s password to access their profile, Tugela Hardware may process the transaction and the information provided as if the User authorised it.


Availability of the service

If the User is in an area where there is weak or limited connectivity and/or the User attempts to access the Tugela Hardware Website whilst being offline, the Tugela Hardware Website may not function correctly and the User may not be using the most recent version of the Tugela Hardware Website. Tugela Hardware will not be liable for any damages suffered by a User arising from the use of an outdated version of the Tugela Hardware Website or from using the Tugela Hardware Website in an area of weak or limited connectivity.

Standard data costs will be charged when a User utilises the Tugela Hardware Website. These costs are charged by the User’s mobile network operator or internet service provider, and Tugela Hardware will in no way be held liable for any claim arising from these data costs including any claims of heightened data usage. Any questions related to a User’s data costs must be referred to their individual mobile network operator or internet service provider.

The Tugela Hardware Website service may be interrupted for the one-off following reasons, including but not limited to maintenance, repairs, upgrades, or network or equipment failures. Tugela Hardware may discontinue some or all of our services, including certain features and the support for certain devices and platforms, at any time.

Events beyond the control of Tugela Hardware may affect the services offered. Such events may include events of force majeure.


Hosting and transfer of data

Data relating to the User, including User Data and System Data, may be hosted and processed in a country or jurisdiction other than the one where the User is based in, and may be transferred to suit the Tugela Hardware’s operational requirements between countries around the world that may not have the same data protection and privacy laws as in the User’s jurisdiction. Tugela Hardware will not host or transfer such data to a country or jurisdiction that does in support data protection and privacy laws to the same standard as those set out in the Terms.


Links to other websites

Tugela Hardware’s service may contain links to third-party websites or services that are not owned or controlled by Tugela Hardware, including any third-party credit and debit card payment service. Tugela Hardware has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The User further acknowledges and agrees that Tugela Hardware shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.


Transacting through the Tugela Hardware Website

Tugela Hardware and any third-party credit and debit card payment service will act on instructions that appear to have been sent by a registered User. The User must confirm that any purchase made is correct with respect to the contents of their purchase. Once the User submits their transaction it cannot be reversed. Tugela Hardware is not responsible for any loss the User may suffer if the User enters the incorrect details for their transaction. Tugela Hardware will process the User’s instruction to debit the User’s account in real time.

The User will receive confirmation of their purchase order once the shopping cart tab of the User’s profile menu of the Tugela Hardware Website has been updated and reflects the order number of the transaction. Up until that point in time the User should not assume their transaction has been processed. Tugela Hardware is not responsible for any loss or damage the User may suffer because they repeated a purchase and in consequence thereof Tugela Hardware repeated the debit from their account.



A valid payment method, including credit card or electronic fund transfer, is required to process the payment for a User’s purchase. The User shall provide Tugela Hardware or its designated third-party payment processing company, with accurate and complete billing information including their full name, address, telephone number, and other information required for a valid payment. By submitting such payment information, the User automatically authorises Tugela Hardware to charge the fees for the products in the shopping cart.

Tugela Hardware makes use of third-party payment processing companies to collect payment information, which may include your credit card number, billing address and phone number. Tugela Hardware will only share this payment information with such third-party processing companies as required. Tugela Hardware will not collect or store any User’s payment information.



Except when required by law, paid amounts for the products purchased are non-refundable.


Termination of the service

Tugela Hardware may modify, suspend, or terminate the User’s access to or use of the Tugela Hardware Website anytime and for any reason, if the User violates any law, Term/s of this Agreement or creates harm, risk, or possible legal exposure for Tugela Hardware, its users or any other third party.

The following provisions will survive any termination of your relationship with Tugela Hardware: “Confidentiality and non-solicitation”, “Indemnity and limitation of liability” and “Copyright and “Intellectual Property”.


Privacy policy

Tugela Hardware is committed to protecting the User’s privacy. This privacy policy explains how Tugela Hardware shall collect and use customer information as well as what the User’s access rights to the information and/or data are.

Information that you provide

When a User registers as a User and through the ongoing use of the Tugela Hardware Website, Tugela Hardware shall collect information from the User, including but not limited to one or more of the following fields:

  • Personal details such as name, surname, gender;
  • Contact details, such as email address and contact number;
  • Preferences with respect to the use of Tugela Hardware Website.

Collecting of service-related information

The following types of information are collected in the background through the User’s use of the Tugela Hardware Website:

  • System data relating to the User’s device or Internet connection, such as the User’s device’s operating system, browser or IP address;
  • Usage data regarding the User’s use of the Tugela Hardware Website;
  • Analytics data in aggregate and anonymous format via third party tracking services such as Google Analytics;
  • Transactional information regarding payment transactions where applicable, such as payment receipts, from third parties processing any payment made by the User.

Security and protection of information

The User’s user and System Data are private and confidential and are treated as such. Tugela Hardware takes all reasonable steps to secure and protect your data during hosting and transmission and to ensure that your information is handled in accordance with the Terms.

However, it is possible for Internet-based communications to be intercepted or servers to be hacked. Tugela Hardware will not be responsible for any damages the User or any third-party may suffer as a result of the hosting or transmission of confidential or disclosed information that the User makes to Tugela Hardware through the Internet, or that the User expressly or implicitly authorises Tugela Hardware to make, or for any errors or any changes made to any transmitted information.

To ensure acquaintance with and awareness of the privacy measures and policies of Tugela Hardware, the User is urged to take care to read and understand the underlying privacy clauses incorporated in these Terms.

Using and sharing of information

Tugela Hardware may not use and share the User and System Data we collect from the User.

Tugela Hardware undertakes not to share any of the User’s User or Systems Data that are deemed of a personal or private nature.

Tugela Hardware retains the right to transfer the User’s information to a new owner if the ownership of all or substantially all of our business should change, in which case the terms of this Agreement will still apply until the Terms are updated or amended by the acquiring party upon notice to the User.

Tugela Hardware may release account information or User Data when we believe, in good faith, that such release is reasonably necessary to (a) comply with law, (b) enforce or apply the terms of any of our user agreements or (c) protect our, our Users or any other relevant third parties’ rights, property or safety.


Using data for research and benchmark purposes

The User hereby provides consent for their de-identified User and System data to be used for research relating to purchases of the products. The User also consent to the use of aggregate User and System data for statistical and benchmark purposes.


Cookies policy

A cookie is a small text file stored by the User’s browser (for instance, Internet Explorer or Chrome) on the User’s computer or mobile device. Tugela Hardware uses cookies to authenticate returning customers and to prevent fraudulent use of User accounts. Cookies can be disabled in the browser settings, but if a User disables them, they will not be able to log into the Tugela Hardware Website.


Local storage

Local storage is a more secure way for web-applications to store large amounts of data locally in the User’s browser without affecting the web-application’s performance. Tugela Hardware uses local storage to store some of the User Data to improve the application’s performance and to allow the User to use the application to some extent, whilst offline when an Internet connection is not available.

When a User logs out of the Tugela Hardware Website any information stored in local storage is cleared. The User can choose to disable local storage in the settings menu. Please note that disabling local storage will detrimentally affect the User’s experience with the Tugela Hardware Website.


Data protection and use of information

Tugela Hardware may, and the User expressly consents to, the collecting and processing of their User Data and System Data by Tugela Hardware to open, administer and operate the User’s profile and account; provide any combination of services or analysis linked to Tugela Hardware, monitor and analyse the conduct on the User’s profile and account for fraud, compliance and other risk-related purposes; carry out statistical and other analyses to identify potential markets and trends; and develop new products and services.

The User expressly consents that Tugela Hardware may process and further process the User Data and System Data within Tugela Hardware for the above purposes; disclose their Personal Information to any person who provides services to Tugela Hardware or acts as their agent or to whom Tugela Hardware has transferred or proposed to transfer any of their rights and duties in respect of a User’s account and/or share the User’s User Data and System Data with their services providers, locally and outside the Republic of South Africa, as necessary. Tugela Hardware demands that any third-party service providers to Tugela Hardware agrees to their strict privacy policies if they need to access any Personal Information to carry out their services.

The User acknowledges that Tugela Hardware will at all times remain responsible for determining the purpose of and means for processing the User’s User Data and System Data; and Tugela Hardware is required by legislation to collect certain of Personal Information from the User, without which Tugela Hardware will be unable to offer the products for purchase by a User.

The User agrees that they are providing Tugela Hardware with their Personal Information voluntarily and freely.

Whenever the User is of the opinion that Tugela Hardware fails to comply with the Privacy Policy as set out herein, the User will contact Tugela Hardware by sending a request on the “contact us” tab. Tugela Hardware will review the User’s representations made by email and, if within their sole and absolute discretion advisable, take corrective action and in any event within 7 (seven) days respond to User informing about corrective actions taken, if any.


Indemnity and limitation of liability

Subject to the Privacy Policy, contained herein, the Tugela Hardware Website and all content on the Tugela Hardware Website, are provided on an “as is” basis, and may include inaccuracies or typographical errors and Tugela Hardware, its Vendors, employees, directors, partners, affiliates and agents will not be liable for any damage, or loss or liability of any nature incurred by whoever as a result of any action or omission. Tugela Hardware makes no warranty or representation as to the availability, accuracy or completeness of the content, or any third-party content accessible via an internet link.

None of the content, including any information or articles published pertaining to specific aspects of the business of Tugela Hardware, must be construed as advice in respect of such aspect. Neither Tugela Hardware, its Vendors, employees, directors, partners, affiliates, nor any of the aforementioned parties’ agents can be held liable for any damages, of whatsoever nature, due to such action by any User.

Neither Tugela Hardware nor any holding company, affiliate, agent, subsidiary of Tugela Hardware or owners, will be held responsible for any damage of any kind, related to the use of, or the inability to access or use the content or the Tugela Hardware Website or any functionality, or of any linked website to the extent permissible by law.

The User indemnifies Tugela Hardware against any loss or damages (direct, indirect and consequential) that Tugela Hardware may suffer because:

  • The User gave us wrong instructions or wrong information;
  • The User does not have enough money in their bank account debited to pay for their order; or
  • An unauthorised third party carried out an instruction or made a payment without the User’s permission, on their behalf.

The User acknowledges and agrees that the Terms are entered into between the User and Tugela Hardware and does not govern the relationship between the User and any third party.


Amendments to the agreement


Tugela Hardware may change, modify, add to or remove from portions or the whole of these Terms. Changes to this Agreement will become effective when the changes are posted on the Tugela Hardware Website. Tugela Hardware will notify the User of the by posting a prominent notice on the Tugela Hardware Website. The User’s continued use of the Tugela Hardware Website following the posting of changes or updates will be considered notice of the User’s acceptance of the updated terms in the Agreement, including any changes or updates.


Complaints and disputes

Users can file complaints by means of the “contact us” tab on the Tugela Hardware Website. Currently, Tugela Hardware does not subscribe to any alternative dispute resolution code or mechanism and a User may approach the courts should the dispute or complaint not be resolved.



The User’s use of the Tugela Hardware Website is dependent on factors beyond Tugela Hardware control, such as the User’s network coverage or network availability as well as or their device’s proficiency and/or capacity. Tugela Hardware is not liable of any loss or damages the User may suffer if a factor beyond Tugela Hardware’s control arises and you cannot access the Tugela Hardware Website.

Tugela Hardware nor any holding company, affiliate, agent, or subsidiary thereof are responsible for any loss or damages related to User’s use of the Tugela Hardware Website or any Intellectual Property flowing from their use. This includes, without limitation, any damage, or loss or liability of any nature incurred by whoever as a result of any action or omission.

Tugela Hardware is not responsible for any loss or damage where:

  • An unauthorised third party discovers and or utilises the User ‘s access codes;
  • Any technical interruption, malfunction, downtime or other failure that affects the Tugela Hardware Website, Tugela Hardware banking system, a third-party system or any part of any database for any reason;
  • Any Personal Information or other data is directly or indirectly lost or damaged because of technical problems, power failures, unlawful acts (such as data theft), any program or virus, the User’s own negligence; or any other reason flowing from the use of the Tugela Hardware Website;
  • Any failure or problem that affects services provided by any other party for example any ISP, electricity Vendor, local or other authority; or
  • Any event that Tugela Hardware has no control over.


Confidentiality and non-solicitation

During the period of this Agreement and subsequent thereto, the parties will keep confidential and will not make use of, directly or indirectly, and, if applicable, will not disclose any of the parties’ intellectual property which may include, but not be limited to trademarks, trade secrets or confidential information including, but not limited to, technical know-how and data, plans, drawings, systems, URLs, methods, software, processes, client lists, business affairs, Vendors' lists, marketing information or financial information, or those of its subsidiary or associate companies or those of persons who have made disclosures to a party under conditions of confidentiality, other than to persons authorised by a party or those employed by a party who are required to know such secrets or to have such information for the purpose of their employment with a party.

Should a party be uncertain as to whether any information is confidential or is a trade secret, the party will in writing request a ruling from the other party.

The User will immediately inform Tugela Hardware should it at any stage during the period of this Agreement become aware of any unlawful disclosure or use of any such confidential information by any other person.  The User will deal with the issue on a confidential basis.

The obligations contained in this clause will survive the termination of this Agreement and will endure for a period of 3 (three) years after the termination.

Each party undertakes forthwith to inform the other of them in writing should any demand or request for information relating to or in connection with the subject matter of this Agreement be received, irrespective of whether such request or demand is formulated in terms of any relevant legislation, or on any other grounds.



Tugela Hardware may suspend or disconnect the User from using the Tugela Hardware Website if they are in breach of a clause as contained in this Agreement and do not remedy the breach within 5 (five) days after Tugela Hardware has requested them to do so. Tugela Hardware may still take other legal steps available to them, including but not limited to applying to a court for an urgent interdict against the User.


Copyright and intellectual property

“Intellectual Property” shall mean without limitation, any and all inventions, specifications, patents, designs, trademarks whether registered or not, service marks, trade names and all goodwill associated with the foregoing; present and future copyrights and copyrightable works, including, but not limited to,  logos, devices, designs, technical or other drawings, cinematographic films, photographs, literary works, sound recordings and computer software programs (in both source and object code form, and including any programmers’ or developers’ notes, flow charts, memoranda and design documents); rights protecting goodwill and reputation; proprietary material, know-how, ideas, concepts, trade secrets, methods, techniques, graphics; schematics; marketing; sales and user data; domain names and URLs; databases and rights in databases, confidential information and all other intellectual property rights and rights of a similar nature whether registered or capable of registration, rights in the nature of any of the above items whether registered or unregistered in any country or jurisdiction and all applications and rights to apply for protection of any of the same.

Tugela Hardware has a non-exclusive use to sell and distribute the products of different Vendors in the Republic of South Africa.

All products available on the Tugela Hardware Website belongs to third parties. Tugela Hardware may provide links to third-party websites, as a convenience to the User.

The User agrees that Tugela Hardware is not liable for any of the following:

  • The content or the accuracy of any such content belonging to third parties, including, but not limited to any merchants, featured on the Tugela Hardware Website;
  • Any content featured on the third-party websites that are accessed through the links found on the Tugela Hardware Website.

The User acknowledges that:

  • They will have no claim to ownership, nor rights of any nature in and to any present and/or future copyright subsisting in any Intellectual Property featured on the Tugela Hardware Website belonging to Tugela Hardware and/or any third parties;
  • Tugela Hardware shall retain all right, title and interest in and to the Intellectual Property and the use of the Tugela Hardware Website shall confer no right, title or interest in and to the Intellectual Property to the User;
  • The use of Tugela Hardware Website shall not confer any right in and to  any present and/or future copyright subsisting in any Intellectual Property featured on the Tugela Hardware Website belonging to Tugela Hardware and/or any third parties other than for purposes of personal and private use of the Tugela Hardware Website;
  • The User shall have no right to license or sub-license any Intellectual Property to any person;
  • The User shall not infringe, reproduce or incorporate in any works or other means the Intellectual Property rights of Tugela Hardware and/or any third parties and shall not reverse engineer any Intellectual Property featured on the Tugela Hardware Website;
  • The User shall not publish any content, or content incorporating the Intellectual Property of Tugela Hardware and/or any third parties on any platform, digital or otherwise and agrees and acknowledges that the content so published on the Tugela Hardware Website shall be exclusive to the Tugela Hardware Website and the Users thereof;
  • They will not make any representations that they have any rights of any nature in any present and/or future Intellectual Property belonging to Tugela Hardware and/or any third parties featured on the Tugela Hardware Website;
  • They will not use Tugela Hardware and/or any third party Intellectual Property that is featured on the present Tugela Hardware Website present and/or future Intellectual Property in any manner whatsoever or any other Intellectual Property which is identical, similar and/or confusingly similar thereto in any other country to advance its own or another’s interests, business or otherwise;
  • They will not do, or omit to do, or cause to be done any act or thing which would be expected to weaken, damage, be detrimental to or in any way impair or tend to impair Tugela Hardware’s goodwill; and
  • They will not use, register or attempt to register as trademarks trade names, corporate names, business names, , domain names, meta-tags, meta descriptors, electronic mail (email) addresses, server names, or search-engine markers or anything that is identical to, contained in whole or in part, or is otherwise similar to Tugela Hardware’s present and/or future Intellectual Property in any country.

The User indemnifies Tugela Hardware against all actions, claims, costs, demands, expenses and other liabilities suffered or incurred by us as a result of any third-party claims initiated and/or instituted against Tugela Hardware relating to the User ‘s unauthorised use, disclosure or sharing of the Tugela Hardware Website, the content thereon and/or any other Intellectual Property and Intellectual Property Rights flowing from the foregoing.

Any breach of the terms under this clause entitles Tugela Hardware, in addition to their normal common law remedies, to take legal action without prior notice to the User and the User agrees to reimburse the costs associated with such legal action Tugela Hardware.


User feedback

Feedback provided by the User to Tugela Hardware about any aspect or feature of the Tugela Hardware Website may be used by Tugela Hardware without any obligation to the User.


Choice of law

The Tugela Hardware Website is controlled, operated and administered by Tugela Hardware from its offices within the Republic of South Africa.

The Agreement will be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Gauteng High Court in the event of any dispute.

If any of the provisions of the Agreement are found by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible so as to give effect to the intent of the Terms, and the remainder of the Terms will continue in full force.



This Agreement contains all the provisions agreed on by the Parties with regard to the use of the content and the Tugela Hardware Website and the Parties waive the right to rely on any alleged provision not expressly contained in this Agreement. No contract varying, adding to, deleting from or cancelling this Agreement, and no waiver of any right under this Agreement, by the User shall be effective unless reduced to writing and signed by or on behalf of the Parties.

The invalidity, illegality, or unenforceability of any of the clauses in these Terms will not affect the validity, legality, and enforceability of the remaining clauses of this Agreement.

Tugela Hardware may terminate the Tugela Hardware Website any time, without notice.

If a User account is stopped or cancelled for any reason, Tugela Hardware may suspend the User’s access to login to the Tugela Hardware Website, until the User has a new account registered.



Tugela Hardware will send any legal documents or notices to you to the email address registered on the User ‘s profile or through the Tugela Hardware Website message system. Tugela Hardware will regard a communication sent by email as having been received by the User one day after it was sent. Any legal document of notice to be served in legal proceedings must be written on paper.


User contact information

If you have any questions about the Tugela Hardware Website you can contact us by means of the “contact us” tab.


Distribution and communication by email

Any email communication received from Tugela Hardware is privileged and confidential and for the use of the intended User only. If a User receives an email in error, please notify Tugela Hardware directly and delete the email and any attachments. Unauthorized use, disclosure or copying of the contents of an email received in error, or any similar action, is prohibited. WARNING: From time to time, Tugela Hardware ‘s spam scanners may eliminate legitimate email from a User. There is a duty on the User to ensure Tugela Hardware acknowledges receipt of the User’s instruction.